Terms & Conditions

Blackforest 
Last Updated: 09 october 2025

These Terms & Conditions (“Terms”) govern your use of https://blackforest.au (the “Website”) and the purchase of products from Blackforest AU (“we”, “us”, “our”).

By accessing this Website or placing an order, you agree to be bound by these Terms.

1. Use of Website

You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the Website.

We reserve the right to modify or discontinue any part of the Website without notice.

2. Products and Pricing

We make every effort to ensure that product descriptions, images and prices are accurate. However:

  • Prices are subject to change without notice.

  • We do not guarantee that product descriptions or other content are error-free.

  • Colours and finishes may vary slightly due to screen display differences.

If a pricing or listing error occurs, we reserve the right to cancel the affected order and issue a full refund.

3. Order Acceptance and Cancellation

All orders placed through the Website are subject to acceptance.

We reserve the right to:

  • Refuse or cancel any order at our discretion

  • Cancel orders due to pricing errors

  • Cancel orders where fraud or unauthorised activity is suspected

  • Cancel orders if a product becomes unavailable or out of stock

If your order is cancelled after payment has been made, a full refund will be issued to the original payment method.

4. Payment

Payment must be received in full before goods are dispatched.

We use secure and authorised payment systems to process transactions. We do not store full card details.

5. Shipping and Delivery

Delivery times are estimates only and may vary depending on location and external factors.

We are not liable for delays caused by courier services, weather, supply chain disruptions or events beyond our reasonable control.

Risk in the goods passes to you upon delivery.

6. Returns and Refunds

Our Returns and Refunds are governed by Australian Consumer Law.

Customers are entitled to a replacement or refund for major failures and compensation for any other reasonably foreseeable loss or damage.

For change-of-mind returns, eligibility conditions may apply. Please refer to our Refund Policy page for full details.

7. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental or consequential loss.

  • Our total liability in relation to any claim is limited to the purchase price of the product in question.

Nothing in these Terms excludes rights you have under Australian Consumer Law.

8. Intellectual Property

All content on this Website, including logos, images, text and graphics, is the property of Blackforest AU and may not be reproduced or used without written permission.

9. Privacy

Your use of the Website is also governed by our Privacy Policy.

10. Governing Law

These Terms are governed by the laws of Australia. Any disputes arising in connection with these Terms shall be subject to the jurisdiction of Australian courts.

11. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

12. Contact Us

Blackforest AU
Email: info@blackforest.au
Phone: +61 406 400 213
Website: https://blackforest.au