1. Collection of Personal Information

We collect personal information that is reasonably necessary for our business operations.

Information you provide to us:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Company details (if applicable)

• Order history and transaction details

• Information submitted through contact forms or customer enquiries

Information collected automatically:

When you use our Website, we may automatically collect:

• IP address

• Device type and browser information

• Pages visited and browsing activity

• Referring website

• Cookies and similar tracking technologies

2. Purpose of Collection

We collect and use personal information to:

• Process and fulfil orders

• Deliver purchased products

• Provide customer support

• Send order confirmations and service-related communications

• Improve Website functionality and performance

• Detect, prevent and investigate fraud or misuse

• Comply with legal and regulatory obligations

We will not sell, trade or rent your personal information to third parties.

3. Payment Security

All transactions are processed through secure and authorised payment systems. We do not store complete credit or debit card information on our servers.

4. Cookies and Website Analytics

Our Website uses cookies and similar technologies to:

• Maintain shopping cart functionality

• Remember user preferences

• Analyse Website traffic and performance

• Improve user experience

You may manage or disable cookies through your browser settings. Disabling cookies may affect certain Website features.

5. Disclosure of Personal Information

We may disclose personal information to trusted third parties where necessary to operate our business, including:

• Delivery and logistics providers

• IT service providers and hosting providers

• Professional advisers such as accountants and legal consultants

• Government or regulatory authorities where required by law

We take reasonable steps to ensure that third parties handle personal information securely and only for authorised purposes.

6. Overseas Data Handling

Some of our service providers may store or process information outside Australia. Where this occurs, we take reasonable measures to ensure your information is protected in accordance with Australian privacy standards.

7. Data Security

We implement appropriate technical and organisational safeguards to protect personal information against unauthorised access, misuse, interference, loss, modification or disclosure.

While we strive to protect your data, no electronic transmission or storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

• Complete transactions

• Provide ongoing customer support

• Meet legal, taxation and accounting obligations

• Resolve disputes and enforce agreements

When information is no longer required, it is securely deleted or de-identified.

9. Access and Correction

You may request access to the personal information we hold about you and request correction if the information is inaccurate, incomplete or outdated.

Requests can be made using the contact details below. We will respond within a reasonable timeframe.

10. Marketing Communications

If you choose to subscribe to marketing communications, we may send updates about new products, offers or promotions. You may unsubscribe at any time using the link in our emails or by contacting us directly.

11. External Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those external websites.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the revised “Last Updated” date.

13. Contact Information

For any privacy-related enquiries, requests or concerns, please contact:

Blackforest AU
Email: info@blackforest.au
Phone: +61 406 400 213
Website: https://blackforest.au